|
OpenSource
Wood
Interaction
|
What is IRCMIRCM, Incident Registration and Configuration Management, is a GNU/GPL webbased tool that supports helpdesk operations in an ICT-environment.With IRCM, helpdesk agents can register and dispatch service calls from customers. Service calls can be related to agents, customers, projects (contract), devices and incoming or outgoing mail. Service levels can be guarded by call type and status, SLA actions and SLA time open. The customers' infrastructure can be managed in the configuration management module, providing full tracing through related devices. Device connectivity is easily managed in a 2D layout of connected devices. IRCM supports multiple customers, helpdesks, Service Level Agreements, mailboxes etc. and it is highly customizable to the actual (customer and helpdesk) environment. This flexible datastorage can be accessed by a built-in report designer to make sure future information needs can be met. A valuable aspect of IRCM is that you don't have to use the features summed up here. If you want to use the Configuration Management module as an address book and want Incident Registration to be a todo list, you won't be punished with overhead. DownloadIRCM is a powerful, no-nonsense and flexible helpdesk tool. From the beginning IRCM supported the helpdesk operations of our company. This provided and still provides an excellent test environment.IRCM is published on the company website. Direct link to the download page Design requirements
|